We take a lot of pride in what we sell. All our products have a thorough and complete inspection before shipping. In the unlikely event you are not happy with your purchase, there is a 30 day money back guarantee. (Freight and insurance excluded). To be eligible for return, you will need to contact us for a RMA (Return Merchandise Authorization) number.
The item being returned must be packaged securely and with sufficient protection to avoid damage in transit. The item must be in new condition. If, in our opinion, any product shows evidence of wear, alteration, damage, misuse, improper handling or insufficient packaging, it will not be eligible for a refund.
RETURN POLICY: Returns are accepted within 30 days of purchase. Items must be returned in the same condition they were received, INCLUDING ALL ORIGINAL PACKAGING. Certain brands (Tonepros, GraphTech, etc.) cannot be removed from their packaging without destroying said packaging in the process. Please be absolutely certain you have ordered the correct part for your instrument BEFORE opening the package. Exact spec, if not already in the item listing, can easily be found online. If in doubt, please contact us, we're here to help. Once this type of item is opened, it is no longer returnable.
Refunds will not be issued for items that show signs of damage or use, i.e. Scratches, tool marks, mounting holes drilled etc.
Buyers are responsible for return shipping, unless it is our error.